COVID-19 – UPDATE ON OFFICE HOURS AND SAFETY MEASURES

**CHANGES TO OUR SCHEDULE** 


The safety of our staff and patients is our #1 priority!

In an effort to maintain social distancing practices, we are able to accommodate a limited number of scheduled, in-office, appointments only. Appointment times for in-office visits will be staggered in order to limit the flow of patient traffic in the office and to allow time for appropriate disinfection procedures between patient visits. We will continue to offer visits via our telemedicine platform based upon Medicare (CMS) and other insurance provider guidelines for reimbursement for these services.

If you are scheduled for a visit at our office and have recently come into contact with a person known to have the COVID-19 virus or you, yourself, have been sick in the past two weeks with any symptoms consistent with this virus (fever, cough, shortness of breath or any other upper respiratory symptoms) please call our office immediately so that we can guide you on what steps you need to take in order to care for yourself and to protect your loved ones from possible exposure to the virus.

**SAFETY MEASURES**

We are keeping the patient flow in our lobby and waiting room to a minimum in order to prevent the spread of the virus. One patient will be allowed at each desk for check-in and check-out purposes only. We are not allowing any walk-in traffic. If you feel more comfortable doing so, you may opt to wait in your vehicle until we are ready to see you. Just give us a call upon arrival to let us know you have arrived. If our schedule demands, we may institute a 'Car-to-Clinic' protocol, where your provider (or their assistant) will contact you by phone when the provider is ready to see you.

We kindly ask that you do not bring guests with you to your appointment with the exception of parental supervision for pediatric patient visits.

Our lobby areas are equipped with hand-sanitizer and Plexiglas 'sneeze' guards have been installed at the front desk as well as an ionizer room sanitizer. Masks will be made available for those who may not have one*.

Call ahead service is available for pick-up of any wellness supplements and products that you may need during this time, (602) 565-5060 ext 111.

All patients will be appropriately screened upon arrival with a temperature check. If your temperature reading is over 100.4 or you have symptoms consistent with COVID (or recent exposure history), we will triage you into our designated Sick Room where special precautions will be taken during your visit to prevent the possible spread of COVID to our staff and other patients.

Our office space will be thoroughly disinfected between patient visits and our providers/staff will be wearing appropriate masks and gloves to keep our patients safe. All staff members are being screened daily with temperature checks and weekly screening is taking place for exposure risk to the COVID virus. 

*While masks are OPTIONAL for WELL patients, we do appreciate when our patients wear masks as a courtesy to our staff members. Masks are NOT-OPTIONAL for SICK patients. In addition, in order to maintain a safe environment for our other guests, we ask that patients who opt to wait in our waiting room space, wear a mask if other patients are present.

 

If you have ANY questions regarding our current scheduling policies or safety procedures, please do not hesitate to call us at 623-565-5060. Thank you for your understanding and cooperation as we navigate this new landscape for practicing medicine safely during a pandemic.

 

The Physicians and Staff of Norterra Family Medicine

Norterra Family Medicine

Family Medicine & Holistic Medicine Specialists located in Phoenix, AZ

The doctors at Norterra Family Medicine dedicate themselves to providing quality care for men, women, and families in Phoenix. Their integrative approach to medicine treats the whole person — not just the symptoms — and can meet all your primary care needs under one roof. Dr. Kristine Sarna, Dr. Rebecca Weiss and Dr. Christin Gallo, along with physician assistants Nicole Walker and Mollyann Allen, provide a warm and welcoming atmosphere.

Visit Norterra Family Medicine for annual exams and sports physicals, as well as gynecological exams, family planning, skin cancer screening, natural hormone therapy, allergy testing, and management of chronic illnesses.

The practice prides itself on offering health services for all ages, from pediatric to geriatric. The doctors offer all the usual, recommended vaccines and the expertise to ensure your child will grow up healthy and happy. Norterra Family Medicine accepts Medicare and assists senior adults in maintaining optimal health and longevity.

Dr. Sarna and Dr. Weiss have a patient-centered approach and partner with you to accomplish your overall health and well-being goals. At Norterra Family Medicine, the mission is to empower you with information so you can find the path to healthy living.

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Norterra Family Medicine

The doctors at Norterra Family Medicine dedicate themselves to providing quality care for men, women, and families in Phoenix. Their integrative approach to medicine treats the whole person — not just the symptoms — and can meet all your primary care needs under one roof. Dr. Kristine Sarna, Dr. Rebecca Weiss and Dr. Christin Gallo, along with physician assistants Nicole Walker and Mollyann Allen, provide a warm and welcoming atmosphere.

Visit Norterra Family Medicine for annual exams and sports physicals, as well as gynecological exams, family planning, skin cancer screening, natural hormone therapy, allergy testing, and management of chronic illnesses.

The practice prides itself on offering health services for all ages, from pediatric to geriatric. The doctors offer all the usual, recommended vaccines and the expertise to ensure your child will grow up healthy and happy. Norterra Family Medicine accepts Medicare and assists senior adults in maintaining optimal health and longevity.

Dr. Sarna and Dr. Weiss have a patient-centered approach and partner with you to accomplish your overall health and well-being goals. At Norterra Family Medicine, the mission is to empower you with information so you can find the path to healthy living.


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Product Affiliation

Insurance

We participate with most major insurance carriers, however, some specific policies under that carrier may be under a network that we are not contracted with. The best way to ensure we are an in-network provider is to call the customer service line listed on the back of your insurance card to verify that either Dr. Kristine Sarna or Dr. Rebecca Weiss is listed as an in-network provider for your specific insurance policy. We recommend that all patients verify this very important information before you schedule your appointment to prevent any unexpected amount due for your office visit.

If you have any questions about this or anything about our practice, we will be happy to help you in any way we can. Just give us a call at 623-565-5060. We’re looking forward to hearing from you.

Aetna
Ameriben
Assurant Health
Banner Health
Beech Street
Blue Cross Blue Shield
CHAMP VA
Cigna
GEHA
Gilsbar
Golden Rule
Great West Health Care
Health Net
Humana
Medicare
Multiplan PHCS
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Testimonials

Words from our patients

  • Google+

    "They got me in the same day, my wait time was a couple of minutes, I saw my doctor and was out the door with a prescription within 45 minutes. It's always like this."

    Verified Patient
  • Yelp

    "I am a brand new patient and thus far have nothing but positive experiences with Norterra Family Medicine."

    Tommye J.
  • Yelp

    "I kept coming here because of the amazing care I receive. It's great to not have the long wait times anymore!"

    Brittany L.
  • Yelp

    "I feel that they truly care about my health and want to make sure they address my issues. First class all the way!!!"

    Marc B.
  • Yelp

    " I for sure will be going back to this very friendly very professional very accommodating office. Highly recommended."

    Kathleen M.
  • Yelp

    "Great physicians and PAs. Very helpful and kind! Every time I am in the front desk staff is very helpful. Amazing office overall!"

    Aubrey I.
Location
Norterra Family Medicine
2060 W Whispering Wind Dr, #173
Phoenix, AZ 85085
Phone: 623-565-5060
Office Hours

Get in touch

623-565-5060